Terms & Conditions

The legal mumbo-jumbo

LNDRY will do everything we can to deliver your clothes back to you in wonderful condition. Should any item go missing or is damaged during the Pick Up, Delivery, or Cleaning process, we will reimburse you for the value of that item as outlined in our LNDRY Customer Care Policy. Please contact us if either of these occur so we can immediately resolve the situation.

LNDRY will be available to “Chat” via our website during regular business hours, 9am - 4pm, Monday thru Friday, to address any questions or concerns you may have with our service and care for your garments. You may also e-mail us at service@lndry.com , and we will respond within 8 hours or less depending on business hours. Or you may reach us by telephone at 619-233-0980 during normal business hours. Our policy is to keep you and your clothes happy, so let us know how we can help ensure this policy. (see below for clarification of LNDRY Customer Care Policy)

LNDRY CUSTOMER CARE POLICY 5/18/2020

  • LNDRY cannot assume responsibility for inherent weaknesses of or defect in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, stains, double faced fabrics, vinyl, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells, sequins, pom-poms, and belts
  • In laundering we cannot guarantee against color loss and shrinkage, or against too weak and tender fabrics. Differences in count must be reported within 48 hours. Unless a list accompanied the bundle, our count must be accepted
  • Damage of garments/goods must be reported within 48 hours of delivery to customer Communication by customers must be in the form of chat or email
  • The companies liability with respect to any lost or damaged article shall not exceed 10 times our charge for cleaning garments over 1 year old
  • Customer compensation can be in the form of replacement, account credit, and/or company reimbursement
  • If LNDRY is responsible for the loss of customer garments, LNDRY will first attempt to try and replace the item. If the item cannot be replaced customer will be compensated based on current value of that item
  • If LNDRY is responsible for damage of customer garments, LNDRY will first attempt to try to re-clean or repair item. If item cannot be re-cleaned or repaired, compensation may include item replacement with receipt or account credit

Specialty Items and Alteration

Alterations and specialty items may take up to 7 days to complete.

Few but all items are eligible for up charges for specialty fabrics, beading or unique detailing. Invoice conditions pertain to all orders. Additional $0.55 will be added to each piece as Environmental Service Charge. All redeemable coupons or discounts must be activated or specified through sign up or scheduled pick up. Failure to notify of discount or credit will result in credit to dry cleaning account. Discounts and/or coupons are non combinable. Please call for more detailed pricing.

Conditions

WE ARE NOT RESPONSIBLE FOR ARTICLES NOT CLAIMED. UNCLAIMED GARMENTS WILL BE HANDLED IN ACCORDANCE WITH STATE REGULATIONS.

We exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, belts and sequins.

In laundering we cannot guarantee against color loss and shrinkage: or against damage to weak and tender fabrics. Differences in count must be reported within 48 hours. Unless a list accompanied the bundle, our count must be accepted. The company’s liability with respect to any lost or damaged article shall not exceed 10 times our charge for processing it.