LNDRY will do everything we can to deliver your clothes back to you in wonderful condition. Should any item go missing or is damaged during the Pick Up, Delivery, or Cleaning process, we will reimburse you for the value of that item as outlined in our LNDRY Customer Care Policy. Please contact us if either of these occur so we can immediately resolve the situation.
LNDRY will be available to “Chat” via our website during regular business hours, 9am – 4pm, Monday thru Friday, to address any questions or concerns you may have with our service and care for your garments. You may also e-mail us at firstname.lastname@example.org , and we will respond within 8 hours or less depending on business hours. Or you may reach us by telephone at 619-233-0980 during normal business hours. Our policy is to keep you and your clothes happy, so let us know how we can help ensure this policy. (see below for clarification of LNDRY Customer Care Policy)
LNDRY CUSTOMER CARE POLICY 05/05/2021
We exercise utmost care in processing articles entrusted to us and use such processes which, in our option are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly but not exclusively to suedes, leathers, silks, satins, double-faced fabrics, vinyl’s, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, belts, sequins, and pom-poms.
In laundering we cannot guarantee against color loss and shrinkage, or against damage to weak and tender fabrics. Differences in count must be reported within 48 hours. Unless a list accompanied the bundle, our count must be accepted. The company’s liability with respect to any lost article shall not exceed 10 times our charge for processing it.
Wash and Fold
Detergents: Hypoallergenic detergents can be requested. We do wash clothes in shared washing machines where other detergents may have been used. We do our best to clean and rinse out machines after every wash. Nevertheless, LNDRY™ does not assume responsibility for items that may encounter non-hypoallergenic detergents.
Lost items: LNDRY™ does not inventory and track individual clean & fold items. LNDRY™ will count each piece within each clean & fold tote bag (LNDRY™ Basket Tote).Differences in count must be reported to LNDRY™ within 24 hours, along with proof of piece count or receipt for reimbursement to be considered. Once all documentation has been received, we will have 3-days to evaluate and review security footage on the request to determine the amount of reimbursement allowed per each individual item. Unless a list of items accompanied the LNDRY™ Basket Tote bag, our count must be accepted.The company’s liability with respect to any lost article shall not exceed 10 times our charge for processing it.
Pre-inspection of items: LNDRY™ does not pre-inspect, individually track, or read garment care labels for items sent in as Clean and Fold. We cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly but not exclusively to buttons, collars, zippers, sequins, lace, underwires, elastic, and graphics. As such, we recommend items that require special processing be sent as dry-cleaning or laundering. It is the sole responsibility of the customer to include in Clean and Fold only items that can be processed as typical clean and fold. LNDRY™ will remove items requiring special processing and treat them as individual items. These items are subject to dry cleaning/laundering prices.
Electronic Signatures and Agreement: You acknowledge and agree that by clicking on the button labeled “SUBMIT,” “DOWNLOAD,” “I ACCEPT,” or such similar links on the Website as may be designated by LNDRY, You accept the terms and conditions of these Terms. You further acknowledge that in doing so, You are submitting a legally binding electronic signature and are entering into a legally binding contract and that Your electronic submissions constitute Your agreement and intent to be bound by these Terms. Pursuant to any applicable statutes, regulations, rules, ordinances, or other laws, including without limitation the United States Electronic Signatures in Global and National Commerce Act, P.L. 106-229 (the “E-Sign Act”) or other similar statutes, You hereby agree to the use of electronic signatures, contracts, orders, and other records and to electronic delivery of notices, policies, and records of transactions initiated or completed through this Website. Further, You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that requires an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
Credit Card Authorization: You understand that use of the Services will result in payments by You for the Services You receive (“Charges”). LNDRY will process payment of the applicable Charges, using the preferred payment method designated in your account, invoices and charges can be viewed in your account. You agree and authorize LNDRY to charge the credit card on file and understand that credit card information will be saved to file for future transactions on your account. We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your account on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms. Charges paid by You are final and non-refundable, unless otherwise determined by LNDRY. Authorization to charge the preferred payment method designated in your account will remain in effect until cancelled. You may cancel this authorization at any time by contacting us as email@example.com. Any request for lower Charges or disagreement with the amount of the Charges should be addressed to LNDRY by emailing firstname.lastname@example.org. We reserve the right to establish, remove and/or revise Charges for any or all aspects of the Services at any time in our sole discretion.
Auto-renewal for Subscription: Unless you opt out of auto-renewal, any subscriptions you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. To change or resign your subscription at any time, you must contact LNDRY at email@example.com. If you terminate a subscription, you may use your subscription until the end of your then-current term, and your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. If you do not want to continue to be charged on a recurring monthly basis, you must cancel the applicable Paid Service or terminate your LNDRY account before the end of the recurring TERM. Subscriptions cannot be terminated before the end of the period for which you have already paid, and except as expressly provided in these terms, LNDRY will not refund any fees that you have already paid.
Cancellation Policy: Accounts and subscriptions can be cancelled at any time. To cancel your account, you must contact LNDRY at firstname.lastname@example.org. LNDRY is also free to terminate (or suspend access to) your use of the Services or your account for any reason in our discretion, including your breach of these Terms. LNDRY has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.